Privacy Policy – How Alona 3 Protects Your Data

1. Introduction

When you use Alona 3 — whether through the website or the dedicated mobile app on Android or iOS — you share certain information with us. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is stored and protected, who we share it with (and under what limited circumstances), and what rights you have as a player.

This policy applies to all areas of the Alona 3 platform including account registration, PKR deposits and withdrawals, gameplay across slots, live casino, fish games and sports betting, and any communications you have with our support team. By registering an account and using the platform, you agree to the data practices described in this policy.

2. What Personal Data We Collect

The data we collect falls into a few clear categories depending on how you interact with the platform.

2.1 Registration Information

When you create an Alona 3 account, we collect your name, date of birth, email address, and contact number. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 18 years, and maintain a way to reach you about your account if needed.

2.2 Identity Verification Documents

In certain circumstances — particularly for higher-value withdrawals or if there is a need to confirm your identity — we may request a copy of a government-issued identity document such as a national identity card or passport. These documents are handled with additional care and access to them is strictly limited. They are used only for the purpose of identity verification and are not retained longer than necessary.

2.3 Payment and Transaction Data

We record details of all PKR transactions made through your account — deposits and withdrawals — including the payment method used (JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, mobile wallet), the amount, date, time and outcome of each transaction. This data is necessary to operate your balance accurately, resolve any transaction disputes, and maintain a record of your financial activity on the platform.

We do not store full payment instrument details such as complete card numbers or mobile wallet PINs. Payment processing is handled through the respective payment provider's secure systems, and only the reference data necessary for reconciliation is retained on our side.

2.4 Gameplay and Activity Data

We record your gameplay activity including which games you play, session durations, bet amounts, wins and losses, and any bonuses applied to your account. This data is used to operate your account balance correctly, apply responsible gaming tools such as deposit limits and session reminders accurately, investigate any disputes about game outcomes, and understand how the platform is being used so we can improve it.

2.5 Device and Technical Data

When you access the Alona 3 platform, we automatically collect certain technical data including your IP address, browser type, device type, operating system, and general location information derived from your IP address. This information is used for security purposes — to detect unusual access patterns that may indicate unauthorised account access — and to ensure the platform functions correctly across different devices.

2.6 Communications Data

If you contact the Alona 3 support team via live chat or any other support channel, we retain a record of that conversation. This allows support staff to have context when handling follow-up queries and helps us improve the quality of our support service over time.

Data Category	Purpose	Retention
Registration details	Account creation and verification	Duration of account + reasonable period after closure
Identity documents	Age and identity verification	Deleted once verification is complete unless required for ongoing compliance
Transaction records	Balance management, dispute resolution	Minimum 5 years for financial record-keeping
Gameplay activity	Account operation, responsible gaming tools	Duration of account
Device and IP data	Security and fraud prevention	Up to 12 months rolling
Support communications	Query resolution, service improvement	Up to 24 months

3. How We Use Your Data

We use the personal data described above for the following purposes:

• Operating your account: Processing deposits and withdrawals in PKR, maintaining your balance, crediting and managing bonuses, and providing access to all platform features.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ age requirement.
• Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, and fraudulent transaction activity.
• Responsible gaming: Applying deposit limits, session reminders and self-exclusion tools accurately to your account where you have activated them.
• Customer support: Resolving queries, disputes and complaints efficiently using the context of your account history.
• Platform improvement: Using aggregated and anonymised usage data to understand how the platform is being used and where it can be improved.
• Communications: Sending you account-related notifications such as deposit confirmations, withdrawal updates and important policy changes.

4. Who We Share Your Data With

Alona 3 does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below.

4.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary data with payment providers such as JazzCash, Easypaisa, Raast, and banking partners. These providers receive only what is needed to complete the specific transaction and are bound by their own security and privacy obligations.

4.2 Technology and Infrastructure Partners

The platform is built on and supported by third-party technology infrastructure including hosting, content delivery and game software providers. These partners may process certain technical data as part of delivering the platform but do so under strict data processing agreements and are not permitted to use your data for their own purposes.

4.3 Fraud Prevention and Security

In cases where there is a genuine concern about fraudulent activity or account security, we may share relevant data with specialist fraud prevention services. This is done to protect both the platform and its players.

4.4 Legal Requirements

We may disclose personal data if we are required to do so by a valid legal process or court order. In such cases, we share only what is specifically required and inform the relevant account holder where we are legally permitted to do so.

5. Cookies and Tracking

The Alona 3 platform uses cookies — small data files stored on your device — to enable certain platform functionality and to understand how the platform is used. The types of cookies used are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between sections of the platform. These cannot be disabled without breaking core functionality.
• Performance cookies: Used to collect anonymised data about how the platform is used — which pages are visited most often, where users encounter issues — to help us improve performance and usability.
• Preference cookies: Store your account preferences such as display settings and language selection so you do not have to set them every time you visit.

You can manage cookie settings through your browser. Disabling essential cookies will affect platform functionality. Disabling performance cookies will not impact your ability to use the platform.

6. How We Protect Your Data

Protecting player data is something we treat seriously. The security measures in place include the following:

• Encrypted connections: All data exchanged between your device and the platform uses encrypted protocols, meaning it cannot be intercepted in transit.
• Secure data storage: Personal and financial data is stored on secure servers with access controls in place to prevent unauthorised access.
• Internal access controls: Platform staff can only access player data categories relevant to their specific role. All internal data access is logged and monitored.
• Password storage: Account passwords are stored in a hashed and salted form — meaning that even if our systems were compromised, your actual password would not be exposed in readable form.
• Ongoing monitoring: Security monitoring tools are in place to detect unusual patterns of access or activity that may indicate a breach or attack.

No system can guarantee absolute security, but these measures represent a serious and layered approach to protecting your data. If you become aware of any suspicious activity on your account, contact the support team immediately.

7. Your Rights Over Your Data

As a registered player on Alona 3, you have meaningful rights over the personal data we hold about you. These rights can be exercised by contacting the support team.

To exercise any of these rights, contact the Alona 3 support team via the live chat on the platform or by visiting the FAQ page. We will respond within a reasonable timeframe. Note that certain data — particularly transaction records — may need to be retained for a minimum period regardless of a deletion request, due to financial record-keeping requirements.

8. Children and Underage Access

Alona 3 is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by a minor, that account will be closed immediately and any data associated with it will be handled in line with our deletion procedures.

If you are a parent or guardian and you believe a minor may have accessed or registered on the platform, please contact support immediately so we can investigate and act promptly.

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in how the platform operates, the services we offer, or the data practices we apply. When updates are made, the revised policy is published on this page with a new date shown at the top. If a change is significant — for example, a material change to how your data is used — we will take reasonable steps to notify you through your registered account or contact details.

Continued use of the Alona 3 platform following any update to this policy constitutes your agreement to the revised terms. We encourage you to review this page periodically.

10. Contact and Data Queries

For any questions or concerns about how your personal data is handled on the Alona 3 platform, or to exercise any of the data rights described in Section 7, please contact the support team through the 24/7 live chat available on the platform. You can also find answers to common data and privacy questions in the FAQ section. All data queries are handled with confidentiality and responded to within a reasonable timeframe.

This Privacy Policy should be read alongside the Alona 3 Terms and Conditions, which govern the overall use of the platform. Where this policy and the Terms and Conditions address the same matter, the specific provisions of this Privacy Policy apply to data-related questions.